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Frequently Asked Questions

What is your return policy?

  • We happily accept returns/exchanges within 30 days.

  • Products must be unworn and unwashed with all tags still attached

  • We only offer refunds onto the original payment method used to make the order.

  • Fitness looks different on everyone and we want members of our tribe to feel/look their best. 

  • Exchanges can only be requested for the same item in alternate sizes. 

  • If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued. 

  • Items must be unwashed and not put through a dryer.

  • Items with excessive wrinkling are subject to denial.

  • Items covered in animal/human hair are subject to denial.

  • Items with strong odors or smells like smoke, cologne, detergent, etc., will not be accepted.

  • Items with markings or other stains (such as deodorant) will not be accepted.

  • At this time, we do not cover the cost of return shipping. 

  • If your return is denied, we will notify you via email.

How do I become a sponsored Matin Tribe athlete?

We operate on a fixed collaboration budget month to month which means we only take on a small number of new up-and-coming influencers. If you desire to be considered for our collaboration program, please tag @matintribe in any images you post wearing Matin Tribe. We regularly scout Instagram posts with @matintribe tags for new talent. You can also apply to our influencer application here.

General Questions?

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